Live Assist — Real‑Time Repair Guidance
Share your camera with a ServiceFixes technician and get real‑time repair guidance, instant photo documentation, and a written report — all without a visit.
Your camera turns on in your browser only after you tap “Enable camera.” Nothing is recorded until you capture a photo.
How Live Assist works
- 1
Submit your request
Describe the issue and upload any photos you already have. We match you with a qualified technician immediately.
- 2
Open your session link
You receive a secure session link via SMS. Tap it to open the Live Assist camera interface — no app download required.
- 3
Get guided & documented
Your technician joins, guides your camera, captures evidence, and delivers a written summary with next steps.
What you get with every Live Assist session
Live camera sharing
Point your phone camera at the problem. Your technician sees exactly what you see — no guesswork, no extra trips.
Instant photo documentation
Evidence is captured and timestamped during the session, giving you a clear record for repairs, insurance, and warranty claims.
Written session summary
After the session ends you receive a full written report detailing the issue, findings, and recommended next steps.
Safety guidance built in
Built-in safety reminders keep you at a safe distance for electrical, gas, structural, or hazardous issues throughout the session.
Built for every property type
Whether you manage a single condo or a large commercial portfolio, Live Assist puts expert eyes on the problem in minutes.
Ready to see it in action?
Tap “Enable camera” to try Live Assist now, or submit a repair request and we'll send you a session link the moment a technician is assigned.
Have an emergency? Request emergency repair