Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information: your name, email address, mobile phone number, and login credentials.
• Property and home systems information: details you provide about your home's electrical, HVAC, plumbing, gas, low-voltage, building envelope, and appliance systems, including model numbers, install dates, and service history.
• Diagnostic information: symptoms, descriptions, photos, and other content you submit when requesting troubleshooting, an assessment, or support.
• Communications: the messages you exchange with us through SMS, WhatsApp, in-app chat, web chat, or email, and your message preferences.
• Usage and device data: log data, device identifiers, app and site interactions, and approximate location when you use the Services.

2. How We Use Your Information

We use your information to:

• Provide diagnostic guidance, troubleshooting steps, maintenance reminders, alerts, and support.
• Schedule service and, when you request it, connect you with licensed service providers.
• Send transactional and service-related messages you have opted in to receive.
• Operate, secure, maintain, and improve the Services.
• Respond to your inquiries and provide customer support.
• Comply with our legal obligations and enforce our Terms.

3. SMS and Messaging Consent

When you provide your mobile phone number and opt in, you consent to receive recurring transactional and service-related messages from ServiceFixes related to diagnostics, troubleshooting, appointment confirmations, maintenance reminders, system alerts, and support. You may opt in by registering on servicefixes.com, by enabling messaging in the ServiceFixes app, or by texting START to our messaging number.

Message frequency varies based on your account activity and the services you request. Message and data rates may apply. You can opt out at any time by replying STOP to any message, after which you will receive a single confirmation and no further messages. Reply HELP for help, or email support@servicefixes.com.

Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell or rent your personal information.

No mobile information — including your phone number and SMS or messaging consent — will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party for marketing.

We share information only in these limited cases:

• Service providers and technicians: when you ask us to schedule service or connect you with a provider, we share the information needed to fulfill that specific request.
• Vendors who process data on our behalf: for example, cloud hosting and message delivery providers, who are bound by confidentiality obligations and may use the data only to provide services to us.
• Legal and safety: when required by law, legal process, or to protect the rights, property, or safety of ServiceFixes, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the protections in this Policy.

5. Message Frequency and Rates

Message frequency varies based on your account activity and service requests. Message and data rates may apply.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described below.

7. Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You may:

• Update your account information at any time in your account settings.
• Opt out of messages by replying STOP or adjusting your messaging preferences.
• Request access to, correction of, or deletion of your personal information by emailing privacy@servicefixes.com.

Depending on where you live, you may have additional rights under applicable privacy laws. We will honor valid requests as required by law.

9. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us at privacy@servicefixes.com and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the Services or by message.

11. Contact Us

Questions about this Privacy Policy or your information can be directed to:

ServiceFixes (Lumens Technologies Corp)
Email: privacy@servicefixes.com
Support: support@servicefixes.com

This Privacy Policy is incorporated into and subject to our Terms & Conditions.